Contact Us
Have a question before you buy? Need help configuring your proxy setup? Want to discuss a custom plan for high-volume scraping? You're in the right place. At NinjaProxy, you get responses from real engineers — not a support bot or tier-1 ticket queue.
What Happens After You Submit
We read every message personally. We review all support requests promptly and aim to reply as quickly as possible. Complex technical questions can take longer if we need to test your specific use case first. For urgent production issues, book a call directly.
Common Reasons to Get in Touch
- Pre-sales questions about proxy types, pricing, or use cases
- Help configuring proxies in your scraper, browser, or automation tool
- Questions about custom or enterprise plans
- Billing or account questions
- Reporting an issue with IP quality or uptime
Frequently Asked Questions
Do you offer a free trial?
NinjaProxy offers a 3-day money-back guarantee on all plans. Sign up, test your use case, and if it's not working for your target sites, request a full refund within 3 days.
How quickly do you respond?
We review all support requests promptly and aim to reply as quickly as possible. For urgent issues, book a call directly — Kevin takes calls most weekdays.
Can I talk to a real person before I buy?
Yes. Use the "Book a Call" link to schedule time directly with Kevin. No sales scripts, no hand-offs — just a straightforward conversation about whether NinjaProxy fits your use case.
Do you have live chat?
We don't use live chat — it creates surface-level conversations that don't solve real problems. The form and direct call booking get you to the right person faster.
What information should I include in my message?
Tell us what you're trying to scrape or automate, what you've already tried, and which sites are blocking you. The more specific you are, the faster we can help.
Don't like talking?
Book a Call
Let's talk. We don't bite.